Need a hand? Email support@gethostpass.com and a human will get back to you. We aim to reply within one business day.
To get a faster answer, tell us the email address on your HostPass account, whether you use HostPass as a referrer or a venue, and — if it’s about a specific guest or payout — the venue name and the date.
Common questions
I was invited but can’t create an account
HostPass is invite-only while we onboard our first venues. Invites are single-use and tied to the email address they were sent to, so the link has to be opened on that address. If the invite email hasn’t arrived, check your spam folder — and ask whoever invited you to send the link directly, which works just as well.
My referral hasn’t been accepted
Venues accept referrals themselves, so timing is up to the venue. A referral stays pending until the venue accepts it, and you earn only once the guest actually arrives and is checked in at the door.
When do I get paid?
Your payout is calculated at check-in and appears in your HostPass wallet. Funds are held briefly before they become available to withdraw, and a bank transfer then takes a couple of days to arrive. Payouts and bank transfers are handled by Stripe, which verifies your identity before it can send you money.
A venue isn’t showing up when I try to refer a guest
Venues only appear while they are accepting referrals and have funds available to pay them. If a venue you expect is missing, it has usually paused referrals or run its balance down.
I need to change or delete my account
Email support@gethostpass.com from the address on your hostpass account and say whether you want a change or a full deletion. We confirm within two business days. Deleting removes your profile, contact details, venue memberships and device tokens. Records of completed referrals and payouts are kept for as long as tax and payment rules require, and they are detached from your name once the account is closed. See our Privacy Policy for the details.
Reporting a problem
If something looks wrong with a payout, a check-in, or a guest’s information, tell us as soon as you notice. Include the venue and date so we can trace it.
HostPass LLC
support@gethostpass.com
See also our Privacy Policy and Terms of Service.